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Dumbo movers6/4/2023 I tipped both movers generously, and signed the paperwork, but noted prominently and multiple times that I was missing said wardrobe box. When we were just about done with the move, I noticed a section of my closet wasn't right, and I asked the mover about it and he told me that I was correct and one of my wardrobe boxes (box 32) was missing, and that they would go to the storage unit and find it. A different truck arrived on 1/4 (Truck 21). I requested the same truck that moved me out (Truck 23) because they were great. I had an initially great experience with Dumbo! I moved out of my apt on 12/31, and they easily arranged storage and a move to my new place, since it wouldn't be ready till 1/4. NEVER using this again and telling EVERYONE of this experience. Horribly over-priced for the lack of customer service to the lack of SERVICE IN GENERAL. WHAT?!?!?!?!?! We would've been better off renting a truck and paying some randoms to move our stuff. So my husband tipped them 18% and the guy WOULD NOT LEAVE until we paid him at least 20% saying, you need to give me more. So this makes it seem like the $1,200 just covers the truck and blankets (we packed our own boxes) and they only get paid tips. During the move the movers disclosed to us indirectly that they were illegal without realizing it, and said they work for tips. Why this cost does not include paying their movers I have no idea. We already paid $1,200 for a one bedroom apartment move that only took about 3 hours. This was especially annoying when they asked MORE for their tip. We did part of the job we were paying them for. Excuse me? My husband and I already helped them move so many boxes. When they started unpacking, they asked us if we could throw their trash away. I had extra moving boxes and packing material that I did not use and upon unpacking, realized that they had stolen them. Wooden furniture had water damage as well. Most of our furniture was water-damaged because it rained that day and our stuff was not protected or handled properly, including expensive electronic baby items that my son needs every day. They did not practice safe COVID practices. Ad as you all may know, moving out requires your home to be move-in ready for the next tenants lest you be charged for cleaning or repair service. The movers they sent immediately went to the bathroom to defecate in our toilet. When my husband spoke with Becks he was rude, and after the second date-change, he grew increasingly frustrated and said "Why don't you just cancel your reservation and call back when you know?" as if it is so hard for him to click the date on his computer and accommodate his paying customers. The complex we were moving to needed us to switch dates to accommodate safe COVID practices with the service elevators. Horrible customer service long before our move-date even started: During these uncertain times, we had to call back twice to reschedule the move-in date we chose. ĭEFECATION, THEFT, ILLEGAL IMMIGRANTS, AND UNSAFE COVID PRACTICES.
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